Merchant Policies & Shipping
How to order:
Phone: 305-613-2990 Leave Message w/ Phone Number if we do not answer
Online orders: http://www.gripsandknives.com/
22118 Cristobal Dr
Garden Ridge TX 78266-2234
Shipping timeframe: Every item on this web site is in stock and available for immediate delivery unless the customer requests modifications to a particular item.
We ship worldwide for all products except those containing elephant ivory or exotic skins. All of our elephant ivory and exotic skin products are legal and CITES compliant; however, CITES regulations prohibit elephant ivory and exotic skin products from being shipped across international borders. These products may be shipped within the US and its territories without restriction.
International orders must be insured and paid for with US funds. We accept no responsibility for any shipment stopped at an international customs checkpoint--know your country's laws before you purchase a product.
Please Read: All Custom Grips and Knives products are sold for legal purposes only. By buying any of our products you expressly warrant that you are at least 18 years of age, understand and agree to the terms below, and that shipping the product to your address and that your ownership and use of the product complies with all local, state, and federal laws and ordinances. The purchase, use, and carrying of firearms, knives, and other weapons are subject to a wide variety of laws and regulations. Due to recent events involving national security, firearms, knives, or other weapons may not be permitted in many locations, including but not limited to: government property and/or government buildings including airports, schools, court houses, offices, monuments, etc. Due to the complex and frequently changing nature of firearms, knife, and weapons laws and regulations, it is impossible for Custom Grips and Knives to be aware of every restriction in every location where a product may be sold, carried, or used. Therefore, You the purchaser and not Custom Grips and Knives are responsible for investigating, knowing, and complying with all laws and regulations in your jurisdiction. You (the buyer) expressly agree to indemnify and hold harmless the seller for all claims resulting directly or indirectly from ownership, possession or use of this item. The manufacturer of many items provide a limited warranty against defects in material and workmanship. Custom Grips and Knives provides no warranty expressed or implied for any product including, but not limited to merchantability or fitness for any particular purpose what so ever. Custom Grips and Knives is not liable to the purchaser or any subsequent user for incidental or consequential damages, expenses, use, or inability to use any product.
The buyer also warrants that the shipping any knife to your address and that your ownership and use of any knife complies with all local, state, and federal laws and ordinances. The purchase, use, and ownership of knives are subject to a wide variety of laws and regulations. Certain knife styles, designs (including assisted opening knives), and blade lengths are illegal in some jurisdictions. You (the buyer) expressly agree to indemnify and hold harmless the seller for all claims resulting directly or indirectly from ownership, possession or use of any item in violation of any local, state, and federal laws or ordinances.
Custom Grips and Knives has taken reasonable and prudent efforts to ensure that the information contained in this website is accurate; however, all information is provided "as is" without any expressed or implied warranties, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. IN NO EVENT SHALL CUSTOM GRIPS AND KNIVES OR ITS OWNERS OR AFFILIATES BE LIABLE FOR ANY SPECIAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY USE OR PERFORMANCE OF OR CONTENT ERRORS OR OMISSIONS IN THE INFORMATION, EVEN IF NOTIFIED IN ADVANCE OF THE POTENTIAL FOR SUCH DAMAGES. All users of the information agree that access to any use of the information is subject to the terms and conditions set forth in the User Agreement, as well as all applicable laws, and such access and use is at the user's own risk. Our products are intended for adult use only.
Customer guarantee: Custom Grips and Knives has made every prudent effort to test our products.
Our grips are made to exacting specifications with the best quality material available. The critical hole sizes, locations, counterbores, and clearance cuts are thoroughly checked on several frames. They have not been relieved for ambidextrous safeties nor safeties that extend lower than a standard safety; however, we can cut the ambidextrous safety slot upon request.
Our custom knives are guaranteed by the respective knife maker. Custom Grips and Knives guarantees all SpecOps and Tac Knives brand knives for material and workmanship. This guarantee specifically excludes abuse; however, if you must use the knife in an emergency and it is damaged, call us and we will discuss it.
For Software products: There are no known software conflicts beyond those that the respective software manufacturers have identified. However, given the hundreds of personal computer and CD-ROM manufacturers and brands it is impossible to test the CD-ROMs with every computer. If a CD you purchase is defective, please e-mail us at: support@gripsandknives and we will replace the defective CD.
Return policy: Items purchased from Custom Grips and Knives may be returned for a refund or exchange within 10 days of receipt as long as the item is in the exact same condition as it was sold. Buyer must pay shipping and insurance costs for both the purchase and return. We do not accept returns nor provide refunds after this 10 day inspection period. Returns subject to a 10% restocking fee at our discretion.
Opened software may not be returned for a refund unless the CD-ROM is defective. Defective CD-ROMs will be replaced free of charge.
Pricing: With respect to items sold by Custom Grips and Knives, we cannot confirm the price of an item until you order and we have properly reviewed the order. Despite our best efforts, on a rare occasion one of our items may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
If you have any questions please contact us at:
Payment options: We gladly accept VISA, MASTERCARD, certified checks, and money orders for online and e-mail orders. We cannot accept C.O.D. orders. We do not accept personal checks under any circumstances.